Welcome to Pinnk Door Clinic, led by Dr. Mahek, located in Mulund, Mumbai, Maharashtra.

At Pinnk Door Clinic, we respect your privacy and understand the importance of protecting your personal and health-related information. This Privacy Policy explains how we collect, use, store, protect and, where necessary, share your information when you visit our website, contact us, book an appointment, or use our dermatology and aesthetic services.

By using our website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Clinic Name: Pinnk Door Clinic
Doctor: Dr. Mahek
Speciality: Dermatology, Skin, Hair and Aesthetic Care
Location: Mulund, Mumbai, Maharashtra, India

For the purpose of this Privacy Policy, “we”, “us”, “our” and “Clinic” refer to Pinnk Door Clinic.

2. Information We May Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

• Name
• Mobile number
• Email address
• Age or date of birth, where required for consultation or treatment
• Gender, where relevant to medical care
• Address, where required
• Appointment preferences and enquiry details

Health and Medical Information

Where necessary for providing dermatology or aesthetic services, we may collect information such as:

• Skin concerns
• Hair concerns
• Medical history
• Allergies
• Current medications
• Previous treatments
• Photographs or clinical images provided for consultation, assessment or treatment documentation
• Other information voluntarily provided by you that is relevant to your consultation or treatment

We request only information that is reasonably necessary for providing our services or responding to your enquiry.

3. How We Collect Your Information

We may collect information when you:

• Fill out a website contact or appointment form
• Call or message the clinic
• Contact us through WhatsApp or other communication channels
• Visit the clinic for consultation or treatment
• Send us photographs or medical information voluntarily
• Communicate with us through social media platforms
• Interact with our advertisements or website
• Provide information to us directly

4. How We Use Your Information

Your information may be used for legitimate clinic and patient-care purposes, including:

• Scheduling and managing appointments
• Responding to enquiries
• Providing dermatology and aesthetic consultations or treatments
• Maintaining appropriate patient and treatment records
• Communicating appointment confirmations, reminders or follow-ups
• Understanding your treatment requirements
• Improving our services and patient experience
• Responding to questions, requests or complaints
• Meeting applicable legal, professional, medical or regulatory obligations
• Maintaining the security and proper functioning of our website and services

We do not use your personal or health information for purposes unrelated to the services you have requested unless permitted by law or supported by an appropriate consent or other valid legal basis.

5. Consent

Where consent is required for the collection or processing of your personal information, we will seek consent in an appropriate manner.

By voluntarily submitting an enquiry form, requesting an appointment, contacting us, or providing information relevant to your consultation or treatment, you may be providing information for the specific purpose of responding to your request or providing healthcare services.

Where additional or specific consent is required, particularly for clinical photographs, treatment documentation, promotional use of images or other non-essential purposes, appropriate consent may be requested separately.

You may contact us if you wish to withdraw consent for future processing where withdrawal is applicable. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal or information that we are required to retain under applicable law or professional obligations.

6. Clinical Photographs and Before-and-After Images

Clinical photographs may sometimes be taken for purposes such as:

• Medical assessment
• Monitoring treatment progress
• Maintaining treatment records
• Clinical documentation

Your identifiable photographs will not be used for advertising, marketing, social media, promotional material, testimonials or public before-and-after displays without appropriate permission or consent, where required.

Consent for medical documentation and consent for promotional or marketing use may be handled separately.

7. Marketing Communications

With appropriate permission where required, we may contact you regarding:

• Appointment reminders
• Follow-up information
• Clinic updates
• Relevant services
• Offers or promotions

You may request to stop receiving promotional or marketing communications at any time by contacting the clinic or using the available opt-out method.

Appointment-related, treatment-related, billing-related or legally required communications may still be sent where necessary.

8. Google, Analytics and Advertising

Our website may use services provided by third parties, including Google and other technology providers, to understand website usage, improve our services and measure the effectiveness of advertising campaigns.

Depending on the technologies used on our website, this may include information such as:

• Device information
• Browser type
• IP-related technical information
• Website pages visited
• Approximate location information
• Website interactions
• Advertising or campaign interaction information

We may use technologies such as cookies, analytics tools and advertising measurement tools in accordance with applicable laws and platform requirements.

Where required, appropriate notice and consent choices may be provided before certain non-essential tracking technologies are used.

9. Cookies

Cookies are small files stored on your device that help websites function and understand user interactions.

We may use cookies for purposes including:

• Website functionality
• Security
• Analytics
• Performance measurement
• Understanding website traffic
• Improving user experience
• Measuring advertising effectiveness

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

10. Google Ads and Healthcare Advertising

If we run advertisements through Google or other advertising platforms, we aim to ensure that our advertising activities and landing pages follow applicable platform policies and relevant laws.

We do not intentionally use patient medical information or confidential consultation information for advertising targeting in a manner that is inconsistent with applicable privacy requirements.

Our website and advertisements are intended to provide general information about dermatology, skin, hair and aesthetic services and should not be treated as a substitute for an individual medical consultation.

Treatment results may vary from person to person.

11. Sharing of Information

We do not sell your personal information or patient information.

We may share information only when reasonably necessary, such as with:

• Authorized clinic staff involved in providing services
• Healthcare professionals involved in your care, where appropriate
• Technology or service providers supporting our website, appointment systems or communication systems
• Payment or administrative service providers, where applicable
• Government authorities, regulators or law-enforcement authorities where legally required
• Other parties where you have provided appropriate consent

Where third-party service providers process information on our behalf, we expect them to handle information appropriately and only for authorised purposes.

12. WhatsApp, Calls and Third-Party Communication Platforms

If you contact us through WhatsApp, social media platforms, telephone or other third-party communication services, your communication may also be subject to the privacy policies and terms of those platforms.

We encourage you not to share unnecessary sensitive information through public comments, social media posts or unsecured channels.

13. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, loss or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

14. Data Retention

We retain personal and medical information only for as long as reasonably necessary for:

• Providing healthcare services
• Maintaining appropriate patient records
• Completing administrative requirements
• Managing follow-ups
• Resolving disputes
• Meeting legal, regulatory, tax, professional or medical record-keeping obligations

The retention period may vary depending on the nature of the information and applicable requirements.

15. Your Privacy Choices and Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information regarding certain processing of your personal data
• Request correction of inaccurate or incomplete information
• Request withdrawal of consent where processing is based on consent
• Raise a privacy-related concern or complaint
• Request information regarding how to exercise applicable data protection rights

To make a privacy-related request, please contact us using the details provided below.

16. Children’s Information

Where healthcare services are provided to a child or minor, information may be collected from or with the involvement of a parent, legal guardian or other authorised person, as appropriate and subject to applicable law.

We take reasonable care when handling information relating to children.

17. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or external services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

18. Medical Disclaimer

Information available on this website, social media pages, advertisements or other digital platforms is provided for general informational purposes only.

The information should not be considered a substitute for:

• Professional medical advice
• Diagnosis
• Personalised treatment recommendations
• Emergency medical care

Individual skin, hair and aesthetic concerns require professional assessment. Treatment suitability and results may vary depending on individual medical conditions, skin type, lifestyle and other factors.

No information on this website guarantees a particular medical or cosmetic outcome.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Technology
• Applicable laws
• Privacy practices
• Regulatory or platform requirements

Any updated version will be published on this page with an updated “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

20. Contact Us

If you have any questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Pinnk Door Clinic
Dr. Mahek
Mulund, Mumbai, Maharashtra, India

Email: [Insert Official Clinic Email Address]
Phone: [Insert Official Clinic Phone Number]
Website: [Insert Website URL]

21. Privacy Grievance Contact

For privacy-related concerns, requests or complaints, please contact the clinic using the contact details mentioned above.

We will make reasonable efforts to review and respond to privacy-related concerns in accordance with applicable requirements.